Questions and answers
2754Why isn't SussexMobile showing my information?
Sometimes when you are using the SussexMobile app, some of the sections such as timetable or email may stop displaying data.
If you experience this, it is usually fixed by logging out and then back in to the app:
Android
- tap the settings icon (top right) and then tap the icon of a key with a cross next to it in the top bar
- tap University Member and then log in with your Sussex username and password
iPhone
- tap the settings cog (at the bottom of the app), then scroll down and tap log out
- tap University Member and log in with your Sussex username and password
This will refresh the login details the app holds about you and should enable you to see the details again.
Help us to improve this answer
Please suggest an improvement
(login needed, link opens in new window)
Your views are welcome and will help other readers of this page.
Categories
This is question number 2754, which appears in the following categories: